STATUS

eBay Cross Sell Widget

Update - We’re currently working on resolving the issue with the cross-sell widget to ensure it functions as intended. The fix is complex and will take some time, but our team is actively addressing it. We’ll provide an update as soon as the issue is resolved. Thank you for your patience!

November 18, 12:51pm AEST

Update - We have pinpointed the issue, which stems from changes eBay made to the API and its underlying logic. Our team is actively working on a fix and will provide an update here as soon as more information is available.

November 15, 17:32pm AEST

Investigating - We are aware of an issue where listings are not automatically revising as expected. This is related to recent changes in the API used for the cross-sell widget. Our team is actively investigating the problem.

November 14, 21:08pm AEST

eBay Token Renewel Issue

Update - Token logic has been repaired. All systems are working as intended.

June 19, 19:44pm AEST

Update - We have identified the issue, which is due to changes made by eBay related to the token logic. Our team is working on a fix and will post an update here once we have more information to share.

June 19, 08:08am AEST

Investigating - We are currently aware of some issues are having issues renewing their eBay token. We are currently investigating the issue.

June 18, 17:08pm AEST

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Product Listing Dashboard

Update - eBay support have fixed all issues related to "GetItem API", you can now revise back to eBay.

Nov 09, 17:08pm AEST

Update (direct from eBay) - This is to confirm we filed a ticket that describes the issue with the appropriate engineering team. The team evaluates, prioritizes, and addresses an issue based on the impact it has on the API operations and other business logic. Your important issue will be handled accordingly, but may take time to triage and resolve.

The ticket will be kept open and in a Waiting-Bug Fix state and we will notify you when the status changes. You can also check the status of the API by going to the eBay developers portal https://developer.ebay.com/support/api-status - we will be updating it shortly.

November 01, 6:03am AEST

Update - eBay support are still working on fixing the bug that was identified this morning with the "GetItem API" - they have given us no ETA.

October 28, 23:27pm AEST

Update - eBay support have identified another bug with the "GetItem API" which is causing revisions to fail in eBay AU. All other eBay sites such as eBay US, eBay UK etc are now all working fine.

October 28, 9:50am AEST

Issue Identified - eBay support have identified an issue with the "GetItem API" and are working on a fix.

October 28, 8:06am AEST

Update - Just an update, the issue is still being investigated by eBay support. Once they have an update for us we will post it here right away.

October 27, 20:06pm AEST

Update - We have identified the issue and are working eBay support to get a fix with the "GetItem API" - for now we have a temporary work around. When making changes to your items description just click the yellow 'Modify & Queue' button instead of the green 'Revise' button and any changes made to the description will update to eBay within 30minutes

October 27, 17:27pm AEST

Update - We are still investigating the issue

October 27, 16:43pm AEST

Investigating - We are currently aware of some issues revising back to eBay via the Product Listing Dashboard. We are currently investigating the issue

October 27, 12:55pm AEST